Terms and Conditions
I aim to dispatch all orders 3-5 working days by Royal Mail 1st Class. Due to living in a rural location, postal opening times can, but I'll inform you if there should be any delay in dispatching your item.
If you need an item by a certain date, leave me a message by adding a note at checkout and I will do my best to dispatch your order as quick as possible.
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I do my best to make sure all products are sent to you as described in tip top condition. If, however, you have any problems with you order at all please contact me.
I accept returns and exchanges within 14 days of delivery, except the following items:
Please note, buyers are responsible for return delivery costs. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
My site is hosted by Wix and payment is handled through third party services; Stripe Payment and Paypal.
To fulfil your order, you must provide me with certain information (which you authorised Wix Store to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Wix Store, Stripe Payment and Paypal, I share information with these providers as necessary to provide you with means to purchase my products.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
5. My buyers’ rights regarding the use of their personal information and contact details
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Imogen Aitchison, am the data controller of your personal information. If you have any questions or concerns, you may contact me at